Chris Lane

Delivering outstanding Customer Service  comes naturally to Chris Lane because he has a passion for helping people.

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He loves to teach and to share knowledge: after achieving degrees in physical education and sociology, Chris taught for four years before playing tennis for five years as a professional.

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An aim in founding his highly successful, award-winning sports and leisure club – built from scratch – was to provide the highest possible standard of Customer Care. He wanted to enrich members' lives, to make them feel important and get great performances out of them ... and it worked.

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The Chris Lane Family Leisure Club, as it was eventually named, was famed in the leisure industry for its Customer Service. All staff members (the "Green Team”) were trained to recognise every means by which customers might form an impression of the business and to deal with them correctly.

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It grew from a tennis club to a diverse sports and leisure club with a wide range of top-notch facilities for adults and children. Chris strived to ensure members and staff felt cared about. He ensured the whole family was welcome: it boasted a separate sports hall and activity centre for children as well as a crèche staffed by professionals.

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The club won numerous leisure industry awards, including ROLIA (Recognition of Outstanding Leisure Achievement) for Outstanding UK Sports Club.

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Its membership reached 4500 adult members and 1500 children. In 2002 Chris accepted an offer from Whitbread, owners of David Lloyd Leisure, to buy the club outright. Since then the club has been known as David Lloyd Woking.

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Chris’s wide experience and understanding of business and competitive issues mean he isn’t just a theorist when it comes to teaching and advising others on Customer Service. Chris has already played the game and won the prizes.

 

Now he can help you do the same. Click below to contact Chris, to discuss how to raise your Customer Service and business success.

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