Chris Lane

Helping you achieve excellence in Customer Service

Good Customer Service is essential to win new customers and keep existing clients. It’s about being courteous and helpful. About developing relationships. About going well beyond customer’s expectations.

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Chris’s sports and leisure club was famed in the leisure industry for its Customer Service . It won numerous industry awards. Other clubs from all across the country sent their people to learn.

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It wasn’t just because the phone was answered in three rings, or members of the staff team greeted every single person they passed each day, or because every club member was made to feel they were the most important part of the team member’s day.

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It was much more. It was the way that the club captured the spirit of “Service America” by Karl Albrecht, when he said:

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“A Moment of Truth” is any contact, no matter how remote, whereby the customer has the opportunity of forming an impression of your company”.

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Chris identified those moments and trained the entire team to recognise and deal with them correctly.

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Now he can do the same for you.

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Do your staff members have the Soul of a Servant? Unless they do, and happily accept it, you’ll never provide great Customer Service.

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Chris will identify and demonstrate what you need to do to provide excellent Customer Service . Your customers will notice and spend more. Staff morale will soar.

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 Contact Chris today!